KAPE helps Pennsylvania organizations achieve performance excellence using the Baldrige Criteria as a framework for improvement. Many Malcolm Baldrige National Quality Award recipients begin their performance excellence journeys by using their state Quality Award programs. In this video, leaders of Baldrige Award recipient organizations explain why they started their Baldrige journeys, and what their organizations have gained from the experience. The video was created by the Alliance for Performance Excellence, a nonprofit network of international, national, state, and local Baldrige-based award programs.
Keystone Alliance for Performance Excellence 590 Centerville Rd. #260 Lancaster, PA 17601-1306 Office: (717) 737-6470 Fax: (717) 685-3226