Hotel Information
The conference hotel is the Sheraton Harrisburg Hershey at 4650 Lindle Road, Harrisburg Pennsylvania 17111. A special room rate of $122 per night is available if reservations are made by October 15, 2011. Please let them know you are with the KAPE Conference & Banquet. The hotel's reservation number is (800) 325-3535. To access hotel website click HERE. The closest airport is Harrisburg International Airport, which is located approximately 15 minutes from the hotel.
KAPE Performance Excellence Awards Banquet & Conference
Believe in Excellence
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November 1 Pre-Conference Workshops |
| 10am - 5pm |
Conference Registration |
| 11am - 1:30pm |
Pre-Conference 1
Linkages: Connecting the Dots in the Baldrige Criteria
In this interactive workshop, we’ll help you take your understanding of Baldrige to a whole new level by exploring “linkages” - the not-always-obvious connections in the Baldrige Criteria that contribute to alignment and integration of organizational needs, processes, and results. We’ll define four types of linkages, provide examples of each, and show you easy ways to identify them in the Criteria.
Instructor: Vicki Spagnol, Management Insights
Because this workshop will occur during the lunch hour, it will include a boxed lunch.
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| 2pm - 5pm |
Pre-Conference 2
MEDRAD: Strategic Direction and Execution Excellence
MEDRAD will present its 2010 Baldrige story during a two-part workshop, with each part featuring an extended panel Q&A discussion. The first part, Strategic Direction, includes Leadership, Strategic Planning, and Customer Focus; the second part, Execution Excellence, will focus on Workforce Focus, MAKM, and Process Management.
John Friel and Rose Almon-Martin will both be presenting during the workshop and will also be the panelists. |
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November 1 Conference Agenda |
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4:30 - 6:00pm |
Registration |
| 5:00 - 6:00pm |
Exhibitor Showcase, Cocktail Hour & Networking |
| 6:00 - 9:00pm |
6th Annual Award & Examiner Recognition Banquet
Keynote Speaker: John P. Friel, Retired President and CEO (1997 – 2010), MEDRAD
MEDRAD: Sustained Excellence
Description: Learn how MEDRAD, a two-time Baldrige recipient, has created and sustained a culture of performance excellence. Even in the face of many challenges, MEDRAD has used the Baldrige journey to deliver value to customers, employees, and shareholders. |
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November 2 Conference Agenda |
| 7:15 - 8:15am |
Registration & Networking |
| 8:15 - 9:15am |
Plenary Session
Keynote Speaker: Larry Bowers, Chief Operating Officer, Montgomery County School District
Leading for Equity – Success for Every Student
Description: The Montgomery County Public Schools’ ten-year journey guided by the Baldrige Educational Criteria has resulted in extraordinary student achievement and significant improvements in business and instructional processes. |
| 9:30 - 10:35am |
Plenary Session
Keynote Speaker: Harry Hertz, Director, Baldrige National Quality Program
Baldrige Excellence Begins with Senior Leadership Excellence
Description: It is not coincidence that Category 1 of the Baldrige Criteria for Performance Excellence is about senior leadership. This session will focus on criteria for senior leadership excellence, characteristics of role model senior leaders, and what you should consider to hone your leadership skills based on 23 years of Baldrige senior leadership experience. |
| 10:35 - 11:00am |
Morning Break |
| 11:00 - 12:05pm |
Breakout Sessions (Attend one)
- "Now which way do we go?" -- On the Journey to Oz, Dorothy 'believed.' Using the Wizard of Oz as a metaphor, Abington Memorial Hospital will focus on its experience with Category 2 to guide improvement, integration and alignment.
- Customer-Driven Excellence – Building a Customer-Focused Culture --Heraeus Electro-Nite will present how Voice of the Customer and Customer Engagement have evolved throughout its organization. It will also discuss how using the Baldrige Criteria enables the organization to develop customer-focused behaviors in its daily operations.
- Session for Educators - Join us as we discuss the formation of a Special Interest Group for educators
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| 12:10 - 1:30pm |
Lunch |
| 12:45 - 1:30pm |
Keynote Speaker: David Fox, President, Advocate Good Samaritan Hospital
Description: Advocate Good Samaritan Hospital’s performance excellence journey, Moving from Good to Great, has resulted in numerous breakthroughs in clinical and service outcomes and ultimately to its selection as the 12th healthcare recipient of the National Malcolm Baldrige Quality Award. In this presentation, President David Fox will share critical and synergistic strategies deployed to become the ‘best place for physicians to practice, associates to work, and patients to receive care.’ |
| 1:45 - 2:45pm |
Breakout Sessions (Attend one)
- Writing a KAPE Application: The Voice of Experience - This breakout will begin with a brief presentation outlining the basic steps in writing a KAPE application. Then, a panel of veteran application writers will share their experiences - what worked and what didn’t - and answer your questions about writing an application.
- Delinda Pendleton, Director of Quality Management with Fox Chase Cancer Center will share how Fox Chase approaches process management.
- KAPE: It's More Than Submitting An Application - This breakout features a panel discussion with senior leaders who will share their approaches for getting the most from a state program.
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| 3:00 - 3:30pm |
Closing |
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